Privacy Policy

1. Who We Are

Data Controller

Email: [email protected]

Support: [email protected]

If we have appointed a Data Protection Officer, you can contact them at [email protected].

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• Our Website
• Account registration and login
• Doctor, healthcare facility, and service search features
• Appointment booking, service ordering, and related communications
• Newsletter subscriptions
• Customer support communications
• Cookies and similar technologies

This Privacy Policy does not apply to third-party websites, platforms, payment providers, or healthcare providers that have their own privacy notices. When you interact directly with a doctor, clinic, hospital, or other third party, their privacy policy may also apply.

3. Personal Data We Collect

Depending on how you use the Website, we may collect the following categories of personal data.

A. Information You Provide Directly

• Full name
• Email address
• Phone number
• Password or login credentials
• Country, city, preferred language
• Account profile details
• Appointment, booking, and service request details
• Messages sent through forms, chat, or support channels
• Newsletter subscription preferences
• Any documents or information you voluntarily submit

B. Healthcare-Related Information

If you submit information relating to health, symptoms, treatment preferences, medical needs, appointment reasons, insurance details, or similar data, this may be treated as special category personal data under applicable law.

We only process such data where we have a valid legal basis and, where required, your explicit consent or another lawful exception under applicable law.

C. Information Collected Automatically

When you use the Website, we may automatically collect:

• IP address
• Browser type and version
• Device type, operating system, and identifiers
• Date and time of access
• Pages viewed and actions taken
• Referral URLs
• Cookie identifiers and similar online identifiers
• Diagnostic, security, and analytics information

D. Information From Third Parties

We may receive information from:

• Healthcare providers or facilities listed on the platform
• Identity, authentication, or social login providers
• Payment processors
• Analytics, hosting, security, and communication vendors
• Marketing or CRM tools
• Publicly available sources, where lawful

4. Why We Process Your Data

We use personal data for the following purposes:

• Create and manage user accounts
• Authenticate users and provide login functionality
• Enable search for doctors, healthcare facilities, and services
• Process bookings, inquiries, and service requests
• Communicate about bookings, support, and account activity
• Provide customer service
• Operate, maintain, secure, and improve the Website
• Personalize user experience
• Send newsletters or marketing communications where permitted
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims
• Prevent fraud, abuse, and security incidents

5. Legal Bases for Processing

Where GDPR or similar laws apply, we rely on:

• Performance of a contract
• Legitimate interests
• Consent
• Legal obligation
• Establishment, exercise, or defense of legal claims
• Explicit consent for sensitive data where required

6. Cookies and Similar Technologies

We use cookies to:

• Ensure Website functionality
• Remember user preferences
• Improve performance and security
• Analyze usage
• Support advertising and targeting where applicable

Types of cookies may include strictly necessary cookies, analytics cookies, functional cookies, and advertising cookies where applicable.

You can manage cookies via browser settings or our cookie banner.

7. Newsletter and Marketing Communications

If you subscribe, we may send updates, offers, service notifications, and platform news.

You can unsubscribe anytime by clicking the unsubscribe link in emails or contacting [email protected].

8. Sharing of Personal Data

We may share data with:

• Healthcare providers, clinics, hospitals, and laboratories
• Payment processors
• Cloud hosting providers
• Analytics providers
• CRM and communication tools
• Email service providers
• Identity verification services
• Legal and compliance advisors
• Courts, regulators, or authorities if required
• Business acquirers or successors in a merger or acquisition

We do not sell personal data.

9. International Data Transfers

Your data may be processed outside your country, including outside the EEA.

We ensure appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms.

10. Data Retention

We retain data only as long as necessary for:

• Service delivery
• Account management
• Legal and regulatory compliance
• Dispute resolution
• Security and auditing

After that, data is deleted, anonymized, or securely archived.

11. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct data
• Delete data
• Restrict processing
• Object to processing
• Withdraw consent
• Data portability
• Opt out of marketing
• File a complaint with a supervisory authority

Contact: [email protected]. Identity verification may be required.

12. Children's Privacy

Our Website is not intended for users under the applicable age of consent without parental consent.

If we discover such data was collected unlawfully, we will delete it.

13. Security

We use technical and organizational safeguards such as:

• Encryption where applicable
• Access controls
• Monitoring
• Logging
• Backups

However, no system is 100% secure.

14. Third-Party Links

We are not responsible for third-party privacy practices. Please review their policies separately.

15. Changes to This Policy

We may update this policy at any time. Changes will be posted here with an updated Last updated date.

Where required, we will notify users or request consent.

If you are in the EEA or UK and believe your rights are violated, you may contact your local data protection authority.